Contacting Customer Service

Customer service may be reached via phone: 800-267-5216
Monday-Friday 8AM - 9PM EST
Saturdays 9AM - 5PM EST.

Your feedback is important to us. Please send any comments regarding this Website to:
Affinia@HotelsAtHome.com

How To Place An Order

• Finalize the items in your shopping basket
• Complete your shipping and billing information
• Review your order
• Enter your payment information and confirm your order

STEP 1: Shopping Basket

The shopping basket contains all the items you selected while you were shopping. You can choose to continue shopping, delete items or update quantities.

To Delete an Item: Change the quantity to '0' (zero) in the quantity text-field and press the 'Update Cart' button.

To Update Quantities for an Item: Type in the desired amount in the quantity text-field and press the 'Update Cart' button.

STEP 2: Shipping and Billing

Call toll free 800-267-5216 for questions and information about expedited and international shipping. 

To view our detailed Shipping Policies, please visit the FAQs page.

STEP 3: Payment Information

Please review your order for consistancy and accuracy and enter your credit card information. Please make sure to select the proper payment method from the pull-down menu and be sure to enter your credit card number properly. Select your expiration date from the pull-down menu. Entering the card code on the back of your credit card is not mandatory.

By clicking on the "Finalize Order" button you are authorizing a charge to the credit card you provide.

STEP 4: Order Confirmation

A final summary and confirmation of your order will be displayed along with your order number. You will also receive a confirmation email sent to the email address you provided at checkout.